After we have received your devices, the first and final step of our travel strategy begins: cleaning. We clean every single device carefully and thoroughly. In doing so, we not only ensure that external dirt is removed, but also that the device is in the best condition from the inside. It is our aim to give you back hardware that is in perfect condition both visually and functionally.

Your privacy is our priority. We are aware that your old devices not only contain physical components, but also valuable and often sensitive data. Our engineers appreciate security, so they follow a strict procedure to delete all content on your old devices in accordance with GDPR! Before a device enters the REUSE process, we make sure that it doesn't contain a trace of your personal or business information anymore. For each deletion, you will also receive a certificate issued specifically for the serial number, which proves the complete deletion.

After this thorough cleaning, the device is ready for a second phase of life. It is ready for use, in the best possible condition and can be delivered to our customers without hesitation.

Our technicians carefully examine every device. In doing so, they identify any damage to the device in order to determine precisely which spare parts are required. This thorough diagnostic process ensures that any issue can be identified and resolved efficiently.

As soon as the exact damage has been identified, it is time to repair it. The device is carefully repaired by our professionals and made ready for use again. Every move is carefully planned in advance - every action is aimed at ensuring the longevity and reliability of the devices!

After careful repair and testing by our specialist technicians, another important step begins: the REUSE process. At Thie, we not only focus on repairs, but also on comprehensive refurbishment. This means that every device, once repaired, goes through our rigorous travel process. This ensures that it is not only functional, but also meets the quality standards you would expect from a new device!

Each piece of technology not only contains complex processes and impressive functions, but also a variety of high-quality materials. It would not only be uneconomical but also irresponsible to simply throw them away!

Although every device has its life cycle, a defect does not mean the end of the valuable resources it contains. At Thie, we are committed to keeping these resources in circulation. Instead of simply phasing out broken devices, we pass them on to a partner company that specializes in reusing the high-quality resources. In this way, we ensure that nothing is wasted and that the materials find new life in other products or applications.

Together with “Lienen-Recycling”, we are heading towards a green future. Thanks to our close collaboration, we ensure that devices that can no longer be repaired are recycled responsibly and in an environmentally friendly manner. In this way, we help protect and preserve valuable resources for future generations.